Core Facility Services manages the energy for English Lakes Hotels, Resorts & Venues, which was established back in the 1950s by world water speed champion Norman Buckley, great, great uncle of the present Managing Director Ben Berry.
Background
Since 2022 Core has helped the group, which includes three hotels, a spa and a health club, navigate volatile energy markets and reclaim £1000s of rebates following some high value billing errors sustained before they started working with us.
Protecting the business from pricing peaks and uncertainty
Matt Wilkinson, Financial Director of English Lakes Hotels, Resorts & Venues, said:
Since we started working with Core, the energy markets have been extremely turbulent and we have benefited significantly during this period from their deep understanding of the sector and how best to protect our business from pricing peaks and uncertainty.
Over the past 3 years, Core has guided us with energy market intelligence, clearly presented data and a strategy tailored specifically to our needs, which has included a mixture of fixed and flexible contracts. Core has a deep understanding of the energy industry, strong relationships with suppliers and advises on products that are the best fit for our needs and consumption patterns.
Securing rebates on billing errors
Matt explained how Core has helped the business identify billing errors and recoup money from the energy supplier. Matt said:
Core has also helped us with a number of high value billing errors, securing significant rebates. One historic billing error was resolved in late 2022, thanks to Core’s persistence on our behalf, saving us more than £60K.
More recently, when we faced a large back bill due to a long-running query relating to gas meter readings, Core spent a lot of time dealing with the supplier to bring the dispute to a close and negotiated a £30K discount on our behalf for paying in one lump sum.
Having Core’s experienced team on our side during a number of complex and long-running disputes with energy suppliers has saved us considerable time and money, adding real value to the service we receive.
