Our client is a growing UK engineering group that brings together specialist businesses operating across the industrial and engineering sectors.
With companies operating from multiple locations across the UK, the Group has continued to expand its portfolio, creating a growing need for consistent, effective management of essential services across its sites.
The Challenge
Operating across multiple businesses and locations creates complexity behind the scenes. Energy and waste services need to be managed effectively at each site, while new locations, changing requirements, supplier queries, legislation and market conditions all require ongoing attention.
That is where Core Facility Services comes in.
How we minimise complexity
Core manages both energy and waste services for the Group, providing one trusted partner across two essential areas of its operations.
Rather than individual teams having to deal separately with multiple suppliers, contracts and service providers, Core provides a central point of contact and takes ownership of queries on the Group’s behalf.
When a new site needs adding, requirements change or an issue needs resolving, the Group contacts Core and we manage the process through to resolution.
This joined-up approach also gives Core a wider understanding of the Group’s operations, helping our team identify requirements, anticipate issues and ensure services continue to meet the needs of individual sites as the business evolves.
Proactive support and customer service
Core’s role goes beyond arranging energy contracts or waste collections. Regular review meetings provide an opportunity to look across the Group, discuss changes at individual locations and identify anything that needs attention.
Core also keeps the Group informed about developments that could affect the business, from movements in the energy market to new waste and environmental legislation.
This means its teams do not have to continually monitor two complex and changing areas themselves. Instead, they have a specialist partner doing that work on their behalf and highlighting what matters, when it matters.
Outcome
One point of contact provides oversight across energy and waste, backed by specialists within Core who can deal with everything from day-to-day queries to new sites, contract requirements and regulatory changes.
The result is greater budget certainty, confidence that legislative requirements are being met and less time spent managing energy and waste, giving teams across the Group more time to focus on their customers and core business activities.
Core is also working closely with the Group to provide the emissions and waste data it needs to support regulatory compliance, identify operational cost savings and respond to investor ESG requirements.
What the customer says
“With a growing group of businesses across the UK, managing energy and waste across multiple sites had previously been complicated and time-consuming. Core takes that complexity away from us.
“Having one point of contact who understands our Group and looks after both areas is incredibly valuable. Whether it’s a query, a new site, a change in requirements or something happening in the market, we know the Core team will take ownership of it and keep us informed.
“Our regular reviews mean they can keep abreast of what’s happening across our sites and take a proactive approach to managing our services and contracts to ensure the best pricing and service. They are also working closely with us to provide all the emissions and waste data we need to ensure regulatory compliance, unlock operational cost savings and satisfy investor ESG demands.
“It gives us peace of mind that the portfolio is taken care of, and our sites can focus on the day-to-day running of their business.”
