Core is a great place to work. We employ people from all walks of life who can bring their talents and experiences to a rapidly growing company. We invest in our team and have an excellent record of staff retention and promotion.
We are actively recruiting for committed individuals to fulfil a variety of roles. Take a look at our current vacancies below.
If you don’t see a role that suits you. we’d still like to hear from you. We’re always looking for enthusiastic people to join our team. If we don’t have what you’re looking for now, we can let you know when new opportunities come up.
Please send your CV and a covering letter to info@corefacility.co.uk
Energy Support Operations Specialist
Location: Elland
Overview
We are seeking a proactive and detail-oriented candidate to join our team. The successful candidate will play a vital role in supporting daily operations through data entry, communication, and analysis. This position offers an excellent opportunity to develop organisational and interpersonal skills within a dynamic environment. A strong phone etiquette and customer service abilities is highly desired. The role involves engaging with customers and suppliers, managing information accurately, and contributing to the operational processes.
Responsibilities
- Act as the first point of contact for customer queries regarding energy contracts, billing, and consumption.
- Liaise with suppliers and internal teams to resolve discrepancies or complex account issues.
- Perform accurate data entry to maintain up-to-date records and databases.
- Validate and reconcile customer invoices to ensure accuracy and resolve discrepancies.
- Communicate effectively with clients, suppliers and internal teams via phone, email, and other channels, demonstrating professional phone etiquette.
- Analyse operational data to identify trends, discrepancies, and opportunities for improvement.
- Assist with upselling products or services during customer interactions to support business growth.
- Support team members with administrative tasks and ensure smooth day-to-day operations.
- Collaborate across departments to facilitate efficient workflow and information exchange.
Please send your CV and covering letter to info@corefacility.co.uk
Customer Services Executive
Are you a customer-focused professional with a knack for thriving in fast-paced environment?
We’re on the lookout for a dynamic and motivated Customer Service Executive to join our growing team!
In this role, you’ll be the first point of contact for our valued customers—providing top-tier support, resolving issues with efficiency and care, and contributing to an outstanding customer experience. If you’re passionate about people, love problem-solving, and enjoy working in a high-energy setting, we’d love to hear from you!
Key Responsibilities
- Handle all day-to-day aspects of customer service, ensuring a seamless experience.
- Respond to inbound enquiries via phone and email, liaising with clients and suppliers.
- Meet and exceed service level agreements (SLAs) for customer care.
- Set up new client contracts in our internal CRM and coordinate with the supplier chain.
- Work closely with the Finance Team to support accurate billing and reporting.
- Provide support to the Sales and Operations teams, including regular updates and status tracking.
- Manage a portfolio of SME clients, identifying opportunities to upsell additional services.
What We’re Looking For
- Strong written and verbal communication skills.
- Prior experience in a customer service role.
- Excellent organisational skills with the ability to juggle multiple priorities.
- A proactive, problem-solving mindset with a commitment to delivering great customer outcomes.
Full-Time | Office-Based
Please send your CV and covering letter to: becky.hextall@corefacility.co.uk