In an energy broker market often driven by cold sales and quick transactions, we believe the real value lies in what happens after the contract is signed.
We received some great feedback on our customer service recently from a client who joined Core last year following a referral from a longstanding client, which is a great reminder in itself of how important strong relationships and trust are in what we do.
We tendered and negotiated new gas and electricity contracts on their behalf. When we contacted them to confirm that their new electricity and gas suppliers had gone live smoothly and on time, they gave us some fantastic feedback about their experience of working with Core.
Feedback like this is means a lot to our team, who always have the client’s best interests as their key focus.
“It’s been a pleasure working with you on this, Core has been exceptionally supportive and sorted everything.”
At Core Facility Services, we stay with our clients every step of the way, ensuring a seamless transition, clear communication and ongoing support long after the deal is done.
It is also great to see the relationship continuing to grow, with the client now exploring water procurement as their next project with us.
This positive experience really demonstrates the difference between simply arranging energy procurement and truly managing the client relationship. Well done Team Core!
